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Shipping & returns

Shipping

Any dates provided for delivery are approximate only, and TheNameShops is not responsible for the timely receipt of goods once dispatched to the customer. As such, late deliveries will not be refunded, and payment will be pursued due to the personalised nature of our products.

Orders not received within 7 working days of dispatch must be reported to TheNameShops by email. Failure to notify us within this period may result in TheNameShops not accepting any responsibility for items dispatched and not delivered/received.

 

Return's Policy

  • Errors

TheNameShops does not accept responsibility for customer input or spelling mistakes on orders. TheNameShops does not accept responsibility for errors on larger orders once a printing proof has been accepted by email with the customer.

  • Cancellation

No goods are sold to the customer on a sale or return basis. The customer has no right to reject or return the goods without the consent of TheNameShops. As goods are personalised a 'cooling off' period is not applicable. Personalised items of clothing may not be exchanged or refunded should the customer request an incorrect size at time of order. Your statutory rights are not affected

  • Alterations

TheNameShops shall endeavour to make amendments to requested orders as timely as possible. However if this request is received after the product has been printed/embroidered TheNameShops shall not be liable for the cost of a reprint.