General Terms & Conditions


All orders and transactions between TheNameShops and the customer are accepted on these conditions of sale only. It is the responsibility of the customer to read such conditions before entering upon a transaction.


TheNameShops trading terms and conditions shall apply to the exclusion of any other terms and conditions unless an agreement is in writing and signed by a representative of TheNameShops and the Customer.


TheNameShops may vary, without any liability, the content of the site, sales literature or other documents as long as such alterations do not materially affect the quality of the goods.

Colours you see on screen may vary slightly depending on the screen used or in real life, we aim to match colours as best as possible by using professional photography.


All prices quoted on TheNameShops website are in British Pounds Sterling and can be converted to alternative currencies, the conversation will match current FX rates. Postage fee’s are applied at checkout and can be quoted prior to payment. Total cost shall be quoted to the customer prior to acceptance, the customer will be liable for any customs fees their country will apply.

TheNameShops is entitled to increase the price of goods at any time prior to printing the product(s) due to factors beyond our control, however once the product(s) has been printed TheNameShops will honour the price as per the email agreement with the customer.


The customer shall pay for all goods prior to print and dispatch due to the personalised nature of trade unless otherwise agreed in writing between TheNameShops and the customer.

Should an agreement be accepted between TheNameShops and the customer, TheNameShops is entitled to invoice the customer for payment on or at any time after dispatch of goods.

The customer shall make payment without deduction or setoff within 30 days of the date upon the invoice. Payment is to be made either by cheque made payable to ‘TheNameShops’ or using the secure online server within our website.

In making payment the customer is within agreement that they are the account holder and that sufficient funds are held to honour the payment.


No personalised goods are sold to the customer on a sale or return basis, however, the non-personalised items can be returned at the customer’s expense of postage fee. The customer has no right to reject or return the goods without the consent of TheNameShops. As goods are personalised a ‘cooling-off’ period is not applicable. Personalised items of clothing may not be exchanged or refunded should the customer request an incorrect size at time of order. Your statutory rights are not affected.


Any dates provided for delivery are approximate only, and TheNameShops is not responsible for the timely receipt of goods once dispatched to the customer. As such, late deliveries will not be refunded, and payment will be pursued due to the personalised nature of our products.

Orders not received within 7 working days of dispatch must be reported to TheNameShops by email, social media, or telephone. Failure to notify us within this period may result in TheNameShops not accepting any responsibility for items dispatched and not delivered/received.

Special Delivery

Many of our gifts have the option to upgrade Delivery to “Special Delivery”. This service will ensure your order is prioritised and delivered within 48hrs by the Royal Mail “Special Delivery Service”. Please note that Special Delivery is available Monday to Friday (Orders have to be placed before 1pm on Friday if you require the item for Saturday, otherwise it is not scheduled for delivery until the following Monday or Tuesday).

Damaged Goods

Damaged goods must be reported to TheNameShops within 48 hours of delivery by email, failure to do so and TheNameShops will not accept responsibility and the customer shall not be entitled to reject the goods.

Upon agreement by email TheNameShops will cover the cost for the return of the product(s) using either 1st or 2nd class post, or courier costs on larger orders. Products must be received by TheNameShops to qualify for a replacement free of charge. A refund may be considered at the discretion of TheNameShops. A refund or replacement will not be offered in the instance that an image of poor quality has been supplied by the customer and printed by TheNameShops.

Colour and Sample Matching

TheNameShops will endeavour to match colours as closely as possible. Exact colour matching onto different substrates is not always possible and TheNameShops is unable to guarantee an exact match. As such the customer has no right to reject or return the goods on these grounds. Should the customer have concerns regarding the colour match on multiple orders of the same design TheNameShops recommends that a sample mug is obtained, to proceed without a sample is at the sole risk of the customer. All products are printed by hand, as such TheNameShops shall endeavour to match the colour, style and positioning on each item however TheNameShops is unable to guarantee an exact match.


TheNameShops does not accept responsibility for the quality of images sent to us, ‘the higher the quality of image the better the print’.

Licensed or copyright images, logos or trademarks must not be submitted to TheNameShops by the customer for reprint without the consent of the owner. TheNameShops shall not be liable for any claim or expense arising out of any illegal or libellous matter printed for the customer or any infringement of copyright or patent or similar right resulting from compliance of the customers instructions either expressed or implied. Any legal costs incurred in such matter shall be borne by the customer.


TheNameShops does not accept responsibility for customer input or spelling mistakes on orders. TheNameShops does not accept responsibility for errors on larger orders once a printing proof has been accepted by email with the customer.

We will accept liability if we have made a mistake and arrange a replacement as quickly as possible.


Except in the case of death or personal injury caused by negligence on behalf of TheNameShops, TheNameShops will not be liable to the customer by reason of any representation, implied warranty, condition or other term, or any duty at common law, or under the express terms of the conditions for any consequential loss or damage (whether for loss or profit or otherwise), costs, expenses or other claims for consequential compensation whatsoever which arise out of, or in connection with the supply of the goods or their use or resale by the customer.

Website Liability

Whilst TheNameShops endeavours to keep the website and emails free from viruses, trojans, worms and any other similar such ailments, TheNameShops shall not be liable to the customer or site visitors for any destructive results.

Force Majeure

TheNameShops shall not be liable to the customer or be deemed to be in breach of the contract of sale for any delay in performing, or any failure to perform, any of TheNameShops obligations in relation to the goods if the delay or failure was due to any reason beyond TheNameShops reasonable control.